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PAV Client Satisfaction Survey
Hlathlainak tuahnak hmun
Ngandamnak +
Damnak
Project dirhmun
Personal Alert Victoria (PAV) is a service for frail, older people and people with disabilities who live alone or are alone for long periods, have fallen or are at risk of falling, or have conditions that put them at risk of medical emergencies. PAV responds to calls for assistance 24/7 and includes daily monitoring to enhance clients’ confidence and facilitate independent living. It relies on nominated contacts like family, friends, or neighbours. This research is to ascertain client satisfaction and is valuable for continued service improvement.
Hawi
This research is being conducted for Bayside Health via Mount Eliza Pumpak Bawmhnak Chawnhnak Riantuannak (MePACS) The Social Research Centre nih a tialmi.
Tinhmi + A Chuakmi
Hi hlathlainak i a bik in aa tinhmi hna cu a tanglei bantuk in an si:
- measure clients and carers service experience and satisfaction with the PAV service in the period 1 April 2025 to 31 March 2026
- lungtlinnak / lungtlinlonak a ruang pawl kha hngalh
- provide a report on the overall findings for Bayside Health to submit to the Victorian Government Department of Health.
Lamthluan
Hi hlathlainak ah aa telmi pakhat in, Social Research Center nih PAV riantuannak clients, PAV lehnak riantuannak clients le clients pehtlaihnak hna kha pehtlaihnak a tuah hna lai. Aa telmi hna nih biahalnak hna kha phone in an leh hna lai i a tam bik minutes 14 a rau lai, a cunglei langhtermi phu hmete pathum lakah zeidah an i tel timi cungah aa hngat.
Insights
25%
Master project template 2: insight 1. 25% of ... say that ... hi cu hneksaknak a si.
20%
Master project template 2: Cawlcanghnak ah aa telmi hna lakah, 5 ah 1 hrawng cu an khua, khuapi asiloah ramkulh aiawh in an si.
10 ah 1
Master project template: X,y,z ah siangngakchia lungthawhnak a karh i siangngakchia 10 ah 1 nih mah cu zohchunh awk hmuhnak a si tiah an chim.
Impact
ABC
Pum tlamtlinglomi hna caah aho nih dah rian a lak hna?
ABC
Pum tlamtlinglomi hna caah aho nih dah rian a lak hna?
ABC
Pum tlamtlinglomi hna caah aho nih dah rian a lak hna?
Reports
Report min
A sauhmi report tlangtar cafang cu hika ah a kal lai.
Hlathlainak Report Tling
2019-20 Australia Ramlak Meikanghnak nih a chuahpimi le lungput cungah a chuahpimi thil
Hlathlainak Report Tling
2019-20 Australia Ramlak Meikanghnak nih a chuahpimi le lungput cungah a chuahpimi thil
Hlathlainak Report Tling
2019-20 Australia Ramlak Meikanghnak nih a chuahpimi le lungput cungah a chuahpimi thil
Hlathlainak Report Tling
2019-20 Australia Ramlak Meikanghnak nih a chuahpimi le lungput cungah a chuahpimi thil
I tel ve dingin pehtlaihnak an in tuah cang maw?
Ahodah aa tel?
Clients of the MePACS service—both registered and unregistered with PAV response service—and their carers.
A ṭhatnak cu zeidah a si?
This survey will improve the quality of the PAV service and improve MePACS future client service.
Zeitindah rian a ttuan?
If you are an MePACS client or their carer, you will be given a call from The Social Research Centre to be asked about the service.
Hram pawl
Hlathlainak Report Tling (Mipi Ngandamnak Cheknak)
Hlathlainak Report Tling (Mipi Ngandamnak Cheknak)
Zeitindah pumpak konglam kilven a si lai?
Your information is subject to privacy protection. Further details can be found in our collection statement here. Details about how The Social Research Centre manages privacy can be found at https://srcentre.com.au/privacy.
Pehtlaihnak tuah
Zatlang Hlathlainak Zung
FAQs
Zeitindah ka pehtlaihnak konglam na hmuh?
Na phone number cu MePACS nih an kan pek.
Hlathlainak nih zei can dah a rauh lai?
The survey takes around 14 minutes if you are a client registered with PAV response service, 13 minutes if you are a client unregistered with PAV response service, and 9 minutes if you are a carer.
A tlangpi in biahalnak
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