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PAV Client Satisfaction Survey
Bidang penelitian
Kesehatan +
Kesejahteraan
Status proyek
Personal Alert Victoria (PAV) is a service for frail, older people and people with disabilities who live alone or are alone for long periods, have fallen or are at risk of falling, or have conditions that put them at risk of medical emergencies. PAV responds to calls for assistance 24/7 and includes daily monitoring to enhance clients’ confidence and facilitate independent living. It relies on nominated contacts like family, friends, or neighbours. This research is to ascertain client satisfaction and is valuable for continued service improvement.
Mitra
This research is being conducted for Bayside Health via Mount Eliza Personal Assistance Call Service (MePACS) oleh Pusat Penelitian Sosial.
Tujuan + Hasil
The specific objectives of this research are as follows:
- measure clients and carers service experience and satisfaction with the PAV service in the period 1 April 2025 to 31 March 2026
- identify the reasons for satisfaction / dissatisfaction
- provide a report on the overall findings for Bayside Health to submit to the Victorian Government Department of Health.
Metode
As part of this research, the Social Research Centre will be contacting PAV service clients, PAV response service clients and clients’ contacts. Participants will respond to questions over the phone in a process that will take a maximum of 14 minutes, depending on which of the three aforementioned subgroups they belong to.
Wawasan
25%
Templat proyek induk 2: wawasan 1. 25% dari … katakanlah bahwa … ini adalah ujian.
20%
Templat proyek induk 2: Dari mereka yang ambil bagian dalam kegiatan, sekitar 1 dari 5 mewakili kota, wilayah, atau negara bagian mereka.
1 dari 10
Templat proyek utama: Tren peningkatan minat siswa pada x,y,z dan 1 dari 10 siswa menyebutkan bahwa ini adalah contoh wawasan.
Dampak
Bahasa Inggris
Siapa yang sedang merekrut bagi mereka yang berkebutuhan khusus?
Bahasa Inggris
Siapa yang sedang merekrut bagi mereka yang berkebutuhan khusus?
Bahasa Inggris
Siapa yang sedang merekrut bagi mereka yang berkebutuhan khusus?
Laporan
Nama laporan
Teks judul laporan yang diperluas akan dimuat di sini.
Laporan Analisis Lengkap
Paparan dan dampak kebakaran hutan Australia tahun 2019-20 terhadap sikap
Laporan Analisis Lengkap
Paparan dan dampak kebakaran hutan Australia tahun 2019-20 terhadap sikap
Laporan Analisis Lengkap
Paparan dan dampak kebakaran hutan Australia tahun 2019-20 terhadap sikap
Laporan Analisis Lengkap
Paparan dan dampak kebakaran hutan Australia tahun 2019-20 terhadap sikap
Sudahkah Anda dihubungi untuk berpartisipasi?
Siapa saja yang berpartisipasi?
Clients of the MePACS service—both registered and unregistered with PAV response service—and their carers.
Apa manfaatnya?
This survey will improve the quality of the PAV service and improve MePACS future client service.
Bagaimana cara kerjanya?
If you are an MePACS client or their carer, you will be given a call from The Social Research Centre to be asked about the service.
Sumber daya
Laporan Analisis Lengkap (Tes Kesehatan Populasi)
Laporan Analisis Lengkap (Tes Kesehatan Populasi)
Bagaimana kita memastikan privasi terlindungi?
Your information is subject to privacy protection. Further details can be found in our collection statement here. Details about how The Social Research Centre manages privacy can be found at https://srcentre.com.au/privacy.
Hubungi kami
Pusat Penelitian Sosial
Tanya Jawab Umum
Bagaimana Anda mendapatkan informasi kontak saya?
Your phone number was provided to us by MePACS.
Berapa lama survei ini berlangsung?
The survey takes around 14 minutes if you are a client registered with PAV response service, 13 minutes if you are a client unregistered with PAV response service, and 9 minutes if you are a carer.
FAQ Umum
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