PAV Client Satisfaction Survey
Maeneo ya utafiti
Afya +
Ustawi
Hali ya mradi
Personal Alert Victoria (PAV) is a service for frail, older people and people with disabilities who live alone or are alone for long periods, have fallen or are at risk of falling, or have conditions that put them at risk of medical emergencies. PAV responds to calls for assistance 24/7 and includes daily monitoring to enhance clients’ confidence and facilitate independent living. It relies on nominated contacts like family, friends, or neighbours. This research is to ascertain client satisfaction and is valuable for continued service improvement.
Mshirika
This research is being conducted for Bayside Health via Huduma ya Simu ya Usaidizi Binafsi ya Mount Eliza (MePACS) na Kituo cha Utafiti wa Jamii.
Malengo + Matokeo
Malengo mahususi ya utafiti huu ni kama ifuatavyo:
- measure clients and carers service experience and satisfaction with the PAV service in the period 1 April 2025 to 31 March 2026
- tambua sababu za kuridhika/kutoridhika
- provide a report on the overall findings for Bayside Health to submit to the Victorian Government Department of Health.
Mbinu
Kama sehemu ya utafiti huu, Kituo cha Utafiti wa Jamii kitawasiliana na wateja wa huduma za PAV, wateja wa huduma za majibu ya PAV na anwani za wateja. Washiriki watajibu maswali kwa simu katika mchakato ambao utachukua muda wa juu wa dakika 14, kulingana na ni kundi gani kati ya makundi matatu yaliyotajwa hapo juu wanayotoka.
Insights
25%
Kiolezo kikuu cha mradi 2: maarifa 1. 25% ya … sema kwamba … hili ni jaribio.
20%
Kiolezo cha 2 cha mradi mkuu: Kati ya wale ambao walishiriki katika shughuli, karibu 1 kati ya 5 walikuwa wakiwakilisha mji, jiji au jimbo lao.
1 kati ya 10
Kiolezo cha mradi mkuu: Mwelekeo wa juu wa maslahi ya wanafunzi katika x,y,z na 1 kati ya wanafunzi 10 ulitaja kuwa huu ulikuwa sampuli ya maarifa.
Impact
ABC
Nani anaajiri kwa wale wenye ulemavu?
ABC
Nani anaajiri kwa wale wenye ulemavu?
ABC
Nani anaajiri kwa wale wenye ulemavu?
Ripoti
Jina la ripoti
Nakala ya kichwa cha ripoti iliyopanuliwa itatumwa hapa.
Ripoti Kamili ya Uchambuzi
Mfichuo na athari kwa mitazamo ya Mioto ya Misitu ya Australia 2019-20
Ripoti Kamili ya Uchambuzi
Mfichuo na athari kwa mitazamo ya Mioto ya Misitu ya Australia 2019-20
Ripoti Kamili ya Uchambuzi
Mfichuo na athari kwa mitazamo ya Mioto ya Misitu ya Australia 2019-20
Ripoti Kamili ya Uchambuzi
Mfichuo na athari kwa mitazamo ya Mioto ya Misitu ya Australia 2019-20
Je, umewasiliana nawe ili kushiriki?
Nani anashiriki?
Clients of the MePACS service—both registered and unregistered with PAV response service—and their carers.
Je, ni faida gani?
This survey will improve the quality of the PAV service and improve MePACS future client service.
Je, inafanyaje kazi?
If you are an MePACS client or their carer, you will be given a call from The Social Research Centre to be asked about the service.
Rasilimali
Ripoti Kamili ya Uchambuzi (Mtihani wa Afya ya Idadi ya Watu)
Ripoti Kamili ya Uchambuzi (Mtihani wa Afya ya Idadi ya Watu)
Je, tunahakikisha vipi faragha inalindwa?
Your information is subject to privacy protection. Further details can be found in our collection statement here. Details about how The Social Research Centre manages privacy can be found at https://srcentre.com.au/privacy.
Wasiliana
Kituo cha Utafiti wa Jamii
Maswali Yanayoulizwa Mara kwa Mara
Ulipataje maelezo yangu ya mawasiliano?
Nambari yako ya simu ilitolewa kwetu na MePACS.
Utafiti utachukua muda gani?
The survey takes around 14 minutes if you are a client registered with PAV response service, 13 minutes if you are a client unregistered with PAV response service, and 9 minutes if you are a carer.
Maswali Yanayoulizwa Mara kwa Mara
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