PAV Client Satisfaction Survey
研究領域
健康 +
福利
專案狀態
Personal Alert Victoria (PAV) is a service for frail, older people and people with disabilities who live alone or are alone for long periods, have fallen or are at risk of falling, or have conditions that put them at risk of medical emergencies. PAV responds to calls for assistance 24/7 and includes daily monitoring to enhance clients’ confidence and facilitate independent living. It relies on nominated contacts like family, friends, or neighbours. This research is to ascertain client satisfaction and is valuable for continued service improvement.
夥伴
This research is being conducted for Bayside Health via Mount Eliza Personal Assistance Call Service (MePACS) 由社會研究中心提供。.
目標 + 成果
The specific objectives of this research are as follows:
- measure clients and carers service experience and satisfaction with the PAV service in the period 1 April 2025 to 31 March 2026
- identify the reasons for satisfaction / dissatisfaction
- provide a report on the overall findings for Bayside Health to submit to the Victorian Government Department of Health.
方法
As part of this research, the Social Research Centre will be contacting PAV service clients, PAV response service clients and clients’ contacts. Participants will respond to questions over the phone in a process that will take a maximum of 14 minutes, depending on which of the three aforementioned subgroups they belong to.
洞察
25%
掌握項目模板2：洞察1.25%的...說...這是一個測試。
20%
主項目範本 2：參加活動的人中，大約五分之一代表他們的城鎮、城市或州。
十分之一
主項目範本：學生對 x、y、z 的興趣呈上升趨勢，並且十分之一的學生提到這是一個範例見解。
影響
ABC
誰在招聘殘障人士？
ABC
誰在招聘殘障人士？
ABC
誰在招聘殘障人士？
報告
報告名稱
擴展的報告標題文字將在此處顯示。
完整分析報告
2019-20 年澳洲叢林大火的曝光及其對人們態度的影響
完整分析報告
2019-20 年澳洲叢林大火的曝光及其對人們態度的影響
完整分析報告
2019-20 年澳洲叢林大火的曝光及其對人們態度的影響
完整分析報告
2019-20 年澳洲叢林大火的曝光及其對人們態度的影響
有人聯絡您參加嗎？
誰參加？
Clients of the MePACS service—both registered and unregistered with PAV response service—and their carers.
有什麼好處？
This survey will improve the quality of the PAV service and improve MePACS future client service.
它是如何運作的？
If you are an MePACS client or their carer, you will be given a call from The Social Research Centre to be asked about the service.
資源
完整分析報告 （人口健康測試）
完整分析報告 （人口健康測試）
我們如何確保隱私受到保護？
Your information is subject to privacy protection. Further details can be found in our collection statement here. Details about how The Social Research Centre manages privacy can be found at https://srcentre.com.au/privacy.
聯絡我們
社會研究中心
常見問題解答
您是如何獲得我的聯絡資訊的？
Your phone number was provided to us by MePACS.
調查需要多長時間？
The survey takes around 14 minutes if you are a client registered with PAV response service, 13 minutes if you are a client unregistered with PAV response service, and 9 minutes if you are a carer.
一般常見問題解答
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