Casual Social Research Telephone Interviewer

About the Social Research Centre

The Social Research Centre is a leading industry service provider in the social research space conducting outbound telephone surveys with people across the country. This is an exciting opportunity to work in a casual ongoing role that provides insights into the attitudes, opinions and wellbeing of the Australian public.

We have multiple vacant positions within our interviewing team for those motivated and ready to contribute to quality data collection in a phone-based role. Our casual interviewers have the opportunity to work evening and weekend shifts, depending on project requirements.

About the role

You will be dialling outbound, conducting research on a variety of themes including Australian society, health, education and employment. Some of our studies deal with sensitive subject matter such as sexual abuse and community attitudes towards domestic violence, and may elicit challenging responses. You may be required to work on population health surveys that include questions about mental health and wellbeing.

About you

• A desire to work in a professional role that contributes to the wellbeing of the community
• Strong communication skills
• Resilience when navigating challenging and emotional situations
• Previous CATI experience or Outbound experience desirable
• The willingness to work under pressure whilst maintaining high standards of performance
• Intermediate computer literacy and knowledge of Office 365 essential, CATI software desirable
• Exceptional work attendance and reliability

 What we offer

• Pay rates above industry award – rate begins at $32.26 (WFH training rate) for first 50 hours of dialling shifts and progresses to $36.08 thereafter
• An opportunity to work with a renowned market leader in the Social Research Industry
• A supportive, development-focused culture with ongoing mentorship

 Key requirements

• Must be available to work remotely (see technical requirements below)
• Preferred availability: 3 weekday evenings (early afternoon starts, through to 8:30pm AEST) and 1 weekend day shift (11:00am – 5:00pm AEST) per week
• Depending on project requirements, our interviewers might occasionally be expected to work more than 20 hours per week across weekdays and weekends, including earlier start-times for mandatory briefings.
• Must be an Australian Citizen, Permanent Resident or hold valid Australian working rights.
• Must hold or be willing to obtain a current Victorian or NSW Working with Children Check
• Must meet the technical requirements below to confidently perform the role remotely
• Must have a suitable workspace available that meets organisational OHS standards, including an appropriate desk, chair and quiet environment to conduct phone interviews

 
Technical requirements

A successful applicant will be required to supply their own computer, headset and other peripherals. They will log into the company’s systems with a computer that is not owned or used by a third party (including another employer).

Direct, secure and stable access to the network router and internet is required at all times. The following minimum technical requirements must also be met:

Internet and connection requirements

• Reliable internet that does not regularly drop out, with very low/negligible packet loss. (Packet loss and frequent dropouts can severely impact audio calls and cloud-based tools)
• A minimum 25 Mbps download speed, 5 Mbps upload speed
• Wired Ethernet connection preferred
• Backup plan (e.g. mobile hotspot) in case of outages.
• You must be able to restart your modem/router and complete basic connection checks when requested

Computer, peripherals and software requirements

• Processor: 1.5GHz, 2-core (or better)
• Memory: 8GB RAM (or better)
• Security: Current, updated anti-virus software installed
• Authentication: Smartphone capable of running Microsoft Authenticator
• Headset: USB or 3.5mm audio-jack connection (Bluetooth unsuitable); over-ear design with an extended microphone arm (required)
• Built-in or external webcam
• Display: Minimum resolution 1024 × 768 (15.6” display recommended)
• Browser (for web-based interviewing): Microsoft Edge recommended; may be required to install an alternative browser.

Windows users 

• Windows 11 OS

Mac users 

• MacOS Sequoia – Version 15

The following equipment will not be suitable:  

• Chromebook devices (including Chromeboxes and ChromeOS)  
• Linux OS

If you are interested in these positions, please apply for immediate consideration or contact DFP Recruitment via contactcentreteam@dfp.com.au

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.