Social Research Centre

Privacy policy

This Research Information Privacy Policy (RIPP) constitutes the Social Research Centre’s privacy policy. It outlines how the Social Research Centre protects your privacy rights and upholds its obligations under privacy law. The RIPP encompasses the collection, use, and disclosure of personal and sensitive information obtained during our research activities. The RIPP lets you know what personal information of yours we hold, what we do with it, who we will disclose it to and how you can access the personal information we hold about you. You can also find out here how to change inaccurate personal information and how to make complaints about our conduct.

Our policy also outlines the circumstances under which your personal information may be collected from or shared with third parties, such as government agencies or research partners, and the conditions under which such sharing occurs.

The RIPP is general in nature and designed to be read in conjunction with specific privacy information provided to participants for individual research projects (see This ensures that participants are fully informed about the use of their personal information in the context of each unique research activity.

Please click on the headings below to reveal further information and to download our website privacy policy. 

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The Social Research Centre (ACN 096 153 212) respects and upholds your rights under the Australian Privacy Principles (APP) contained in the Privacy Act 1988 (Cth) (Privacy Act) and the European Union’s General Data Protection Regulation (GDPR). As a member of the Australian Data and Insights association (ADIA), the Social Research Centre is also required to adhere to the Privacy (Market and Social Research) Code 2021 (Code). For more information about the Privacy Act, the APP and the Code please visit the Office of the Australian Information Commissioner (OAIC) website:


In the course of our research activities, we undertake research throughout Australia, and where it is applicable, we adhere and are subject to the relevant state and territory privacy and health records legislation.

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The Social Research Centre collects both personal and sensitive information as part of its regular social research activities. These terms are used in the Privacy Act and APP and are explained below.   

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Personal Information 

As part of our social research activities, we are likely to collect your personal information.  The Privacy Act defines personal information as: “information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable.” 


The Office of the Australian Information Commissioner (OAIC) cites the following as common examples: individual’s name, signature, address, telephone number, date of birth, and commentary or opinion about a person. We may collect any of the above information as well as any other personal information that is sufficiently relevant to the topic of the social research.

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Sensitive Information

Depending on the nature of the research we conduct, we may also collect sensitive information from you. The OAIC APP Guidelines define sensitive information as: “information or an opinion (that is also personal information) about an individual’s: 


  • racial or ethnic origin
  • political opinions, membership of a political association
  • religious beliefs or affiliations
  • philosophical beliefs
  • membership of a professional or trade association, membership of a trade union
  • sexual orientation or practices
  • criminal record
  • health information about an individual, genetic information (that is not otherwise health information).”


Sensitive information will generally only be collected with your prior consent and only if it is directly related to, or reasonably necessary for the research we conduct. 

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Purpose of collection of personal and/or sensitive information

The Social Research Centre undertakes a range of research activities, including surveys, in-person discussions, online groups, other qualitative research and evaluations. Our primary purpose for which we collect your personal and/or sensitive information is to administer, conduct and report on our research/evaluations. We mostly collect your personal and/or sensitive information directly from you in the course of you participating in our research and/or evaluations.


We may also from time to time receive personal and/or sensitive information about you from third parties for the purpose of administering, conducting and reporting on social research on behalf of that organisation. 


We may also collect personal information such names, contact details, etc. from public phone directories, commercial or consumer listings, data organisations and respondent recruitment agencies for purposes such as inviting participants to our research. We also collect your contact details for the purpose of responding to your queries and complaints.

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We will only use and disclose your personal and research information for the primary purpose of administering, conducting and reporting on our social research and in accordance with this RIPP. 


We will not use or disclose your personal information for the purpose of advertising, promotions or direct marketing activities.  


If you have participated in our social research, we will only re-contact you if you were informed of this prior to collecting your personal information or if we have valid reasons to believe a genuine research concern warrants re-contact

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We will not disclose outside of the research team, any personal information we collect or hold about you, such as your name, contact details, survey or interview responses/transcripts etc. to a third party for a purpose other than administering, conducting or reporting on our research, unless we have your consent or are required to do so by Australian or overseas law, or court/tribunal order.  


In the course of undertaking activities associated with conducting social research, we may rely on third party services, contractors, software or cloud providers in Australian and overseas, such as data storage providers, email and SMS distribution platforms, research personnel, survey, interview or community platforms/tools, survey transcription services, etc. to host, store, or process the information we hold about you. We take all reasonable steps to ensure that these third party service organisations comply with strict confidentiality obligations and/or are compliant (or substantially similar to) the Privacy Act and the APPs. Additionally, and we put safeguards in place such as confidentiality agreements, and security audits to ensure your personal information remains protected.

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Data protection and data security

The Social Research Centre will take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our website and to protect such information from loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction.


Because the privacy of your information is so important to us, the Social Research Centre uses the ISO 27001 Information Security Management framework to apply global best practices in data security. Every year we are audited by ISO-Experts to retain our accreditation (current certification number: ISOEX-110045-2). This International Standard provides guidance and specifies requirements for establishing, implementing, maintaining and continually improving an Information Security Management System.


However, you should keep in mind that the transmission of information over the Internet is never completely secure or error-free. In particular, e-mail sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. The Social Research Centre uses a secure portal for the completion of online surveys. 

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You have the right to request access to any personal information we hold about you. This includes confirmation as to whether or not your personal data is being processed, where and for what purpose. You can request this information by contacting the Privacy Officer at the details listed below. Where we hold information that you are entitled to access, we will respond to your request in a reasonable time and endeavour to provide you with a suitable range of choices as to how access is provided. You have the right to request for your identifiable research information to be destroyed or de-identified.

If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate. You also have the right to receive your personal data and the right to transmit that data to another controller.


If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate. You also have the right to receive your personal data and the right to transmit that data to another controller.

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Consequences of not providing personal information

Given the nature of the social research conducted by the Social Research Centre, anonymity or pseudonymity may not always be practical for research participants. Participation in most of our research is voluntary, and we will inform you if a specific research project allows participation using a pseudonym or anonymously.


In rare instances, we may be required by law to collect certain personal information from you. We will clearly inform you if this is the case and explain the specific legal requirement that necessitates the collection. Generally, your decision to not participate or provide personal information will not directly adversely impact you.

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If you have any questions about the RIPP or believe that we have at any time failed to keep one of our commitments to you to handle your personal information in the manner required by the Privacy Act, the APPs or the Code, then we ask that you contact us immediately at: 

Privacy Officer
The Social Research Centre
(03) 9236 8500


We will respond within 30 days and advise whether we agree with your complaint or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response.

If you are not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:


Phone: 1300 363 992 (local call cost but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749


TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)


TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)


Post: GPO Box 5218 Sydney NSW 2001
Fax: +61 2 9284 9666

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Our website 

When visiting the Social Research Centre’s websites ( and, the site servers make a record of the visit and logs the following information for statistical and administrative purposes:

  • the user’s server address – to consider the users who use the site regularly and tailor the site to their interests and requirements;
  • the date and time of the visit to the site – this is important for identifying the website’s busy times and ensuring maintenance on the site is conducted outside these periods;
  • pages accessed, and documents downloaded – this indicates to the Social Research Centre which pages or documents are most important to users and also helps identify important information that may be difficult to find;
  • duration of the visit – this indicates to us how interesting and informative the Social Research Centre site is to candidates; the type of browser used – this is important for browser specific coding; and
  • in order to optimise the Social Research Centre web site and better understand it’s usage, we collect the visiting domain name or IP address, Computer Operating System, Browser Type and Screen Resolution.

A cookie is a piece of information that an Internet web site sends to your browser when you access information at that site. Cookies are either stored in memory (session cookies) or placed on your hard disk (persistent cookies). The Social Research Centre website does not use persistent cookies. Upon closing your browser, the session cookie set by this web site is destroyed and no personal information is maintained which might identify you should you visit our web site at a later date.


Full details on our Website Privacy Policy can be found here: 

Download our Website Privacy Policy

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Data disposal 

The Social Research Centre will destroy or de-identify your personal information as soon as reasonably practicable once it is no longer required to complete the social research for which it was collected. We may, in certain circumstances, be required by law to retain your personal information after our research has been completed. In this case your personal information will continue to be protected in accordance with this Policy.

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This policy has been effective from the original date of publication July 2024. This policy is reviewed periodically. Although we intend to observe this RIPP at all times, it is not legally binding on the Social Research Centre in any way. From time to time, we may regard it as necessary or desirable to act outside the policy. The Social Research Centre may do so, subject only to any other applicable contractual rights you have and any statutory rights you have under the Privacy Act or other applicable legislation.