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PAV Client Satisfaction Survey
Research areas
Health +
Wellbeing
Project status
Personal Alert Victoria (PAV) is a service for frail, older people and people with disabilities who live alone or are alone for long periods, have fallen or are at risk of falling, or have conditions that put them at risk of medical emergencies. PAV responds to calls for assistance 24/7 and includes daily monitoring to enhance clients’ confidence and facilitate independent living. It relies on nominated contacts like family, friends, or neighbours. This research is to ascertain client satisfaction and is valuable for continued service improvement.
Partner
This research is being conducted for Bayside Health via Mount Eliza Personal Assistance Call Service (MePACS) by The Social Research Centre.
Aims + Outcomes
The specific objectives of this research are as follows:
- measure clients and carers service experience and satisfaction with the PAV service in the period 1 April 2025 to 31 March 2026
- identify the reasons for satisfaction / dissatisfaction
- provide a report on the overall findings for Bayside Health to submit to the Victorian Government Department of Health.
Methods
As part of this research, the Social Research Centre will be contacting PAV service clients, PAV response service clients and clients’ contacts. Participants will respond to questions over the phone in a process that will take a maximum of 14 minutes, depending on which of the three aforementioned subgroups they belong to.
Insights
25%
Master project template 2: insight 1. 25% of … say that … this is a test.
20%
Master project template 2: Of those who were a part in activities, around 1 in 5 were representing their town, city or state.
1 in 10
Master project template: An upward trend in student interest in x,y,z and 1 in 10 students mentioned that this was a sample insight.
Impact
ABC
Who is hiring for those with disabilities?
ABC
Who is hiring for those with disabilities?
ABC
Who is hiring for those with disabilities?
Reports
Name of report
An extended report title text will go here.
Full Analysis Report
Exposure and the impact on attitudes of the 2019-20 Australian Bushfires
Full Analysis Report
Exposure and the impact on attitudes of the 2019-20 Australian Bushfires
Full Analysis Report
Exposure and the impact on attitudes of the 2019-20 Australian Bushfires
Full Analysis Report
Exposure and the impact on attitudes of the 2019-20 Australian Bushfires
Have you been contacted to participate?
Who participates?
Clients of the MePACS service—both registered and unregistered with PAV response service—and their carers.
What are the benefits?
This survey will improve the quality of the PAV service and improve MePACS future client service.
How does it work?
If you are an MePACS client or their carer, you will be given a call from The Social Research Centre to be asked about the service.
Resources
Full Analysis Report (Population Health Test)
Full Analysis Report (Population Health Test)
How do we ensure privacy is protected?
Your information is subject to privacy protection. Further details can be found in our collection statement here. Details about how The Social Research Centre manages privacy can be found at https://srcentre.com.au/privacy.
Get in touch
The Social Research Centre
FAQs
How did you get my contact information?
Your phone number was provided to us by MePACS.
How long will the survey take?
The survey takes around 14 minutes if you are a client registered with PAV response service, 13 minutes if you are a client unregistered with PAV response service, and 9 minutes if you are a carer.
General FAQs
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