Social Research Centre

Personal Alert Victoria Client Satisfaction Survey

Have you been contacted about participating in this study?


Research Areas

Health +
Wellbeing

Project Status

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Intention
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Invitation
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Involvement
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Insights
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Impact

This research seeks to better understand clients’ experience and satisfaction with Peninsula Health’s MEPACS Personal Alarm Service. The survey is an opportunity for clients to provide feedback, and in particular, let Peninsula Health know how they can improve the way they deliver the PAV service to you.

 

Partner

Peninsula Health and Mount Eliza Personal Assistance Call Service (MEPACS)

Aims + Outcomes

This research seeks to better understand clients’ experience and satisfaction with Peninsula Health’s MEPACS Personal Alarm Service. The survey is an opportunity for clients to provide feedback, and in particular, let Peninsula Health know how they can improve the way they deliver the PAV service to you.

Methods

As part of this research, the Social Research Centre will be contacting PAV service clients, PAV response service clients and clients’ contacts. Findings from the research will help to improve MEPACS services, in line with the expectations of clients, carers, relatives and the wider community.

Eligible clients would have received a letter from MEPACS Peninsula Health outlining the nature and scope of the research. A copy of this letter can be found below.

 

Insight

25%

Master project template 2: insight 1. 25% of … say that … this is a test.

20%

Master project template 2: Of those who were a part in activities, around 1 in 5 were representing their town, city or state.

1 in 10

Master project template: An upward trend in student interest in x,y,z and 1 in 10 students mentioned that this was a sample insight.

Impact

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Man smiling walking down stairs with blue reflective sunglasses on.

Reports

Name of report

An extended report title text will go here.

Full Analysis Report

Exposure and the impact on attitudes of the 2019-20 Australian Bushfires

Full Analysis Report

Exposure and the impact on attitudes of the 2019-20 Australian Bushfires

Full Analysis Report

Exposure and the impact on attitudes of the 2019-20 Australian Bushfires

Full Analysis Report

Exposure and the impact on attitudes of the 2019-20 Australian Bushfires

Have you been contacted about participating in this study?

Who participates?

Eligible clients would have received a letter from MEPACS Peninsula Health outlining the nature and scope of the research.

What are the benefits?

Master project template 2: benefits.  Your experience is valuable to us. Your response to the survey will contribute to the improvement of

How does it work?

Master project template 2: how it works. You may have received a text message from 0481075514, or a phone call from 0290608424 or 0290608425 regarding this study.

How do we ensure privacy is protected?

The Social Research Centre complies with the Australian Privacy Principles. All personal contact information such as name, email and phone number is removed from the final data. Your responses will be de-identified, held in the strictest confidence and will not be disclosed to other organisations for marketing or research purposes. The responses of everyone who participates in this survey will be combined for analysis. Please see the SRC’s Privacy Policy.

FAQs

How will the information be used?

Participation is always voluntary, but your participation is important.

Why? Because it ensures representativeness and that results can be projected to the population.

How long will the survey take to complete?

Our staff may have contacted you as part of a research survey. We are a social research company, exempt from the Australian Do Not Call Register, meaning we may call telephone numbers listed on the Do Not Call Register to conduct opinion polling and standard questionnaire-based research. We are not telemarketers, we are not selling a product and we do not provide your name or contact information to any other parties. 

 

The phone numbers we dial are either:

  • Randomly generated by computer, using known telephone exchange prefixes
  • Randomly selected from available telephone directories
  • Provided to us by our clients.

Master template test 2

Sample text goes here.

Master template test 2

Sample text goes here.

Get in touch

If you have any queries about the research, please contact Rosemary Jones, Client Services Team Leader, MEPACS Peninsula Health on 1800 451 300 – select option 2 in the prompts.

info@srcentre.com.au