Social Research Centre

Grant Lester

Head of Delivery

Grant is a collaborative, people orientated and compassionate leader with over 19 years’ experience in leadership roles within the business process outsourcing, telecommunications, media, financial services and social research industries. As a self-described ‘Ops Person’, he has a proven record at delivering high quality and efficient business operations having lead complex multi-channel customer service, sales and research departments of up to 450 staff with great success over his career.

He has demonstrated ability in delivering business aligned strategies, high scale change initiatives and improved business performance through a focus on continuous improvement activities, improving capability and driving high profile strategic initiatives.
Grant also has a passion for leadership and is highly regarded for investing in people’s growth and development and his appetite for driving positive change through people and culture.