Social Research Centre

Casual Social Research Telephone Interviewer

  • Ongoing casual employment in an entry-level professional role that provides flexibility
  • Work from home opportunity, with multiple positions commencing June – July
  • Pay rates above the industry award, with opportunities for advancement – the WFH rate begins at $30.04 (training rate) for first 50 hours of dialling shifts and progresses to $33.60 thereafter
  • LOTE rate is $35.11 (when LOTE interviewing)

 

About the Social Research Centre

The Social Research Centre is a leading industry service provider in the social research space conducting outbound telephone surveys with people across the country. This is an exciting opportunity to work in a casual ongoing role that provides insights into the attitudes, opinions and wellbeing of the Australian public.

We have multiple vacant positions within our interviewing team for those motivated and ready to contribute to quality data collection in a phone-based role. Our casual interviewers have the opportunity to work evening and weekend shifts, depending on project requirements.

 

About the role

You will be dialling outbound, conducting research on a variety of themes including Australian society, health, education and employment. Some of our studies deal with sensitive subject matter such as sexual abuse and community attitudes towards domestic violence, and may elicit challenging responses. You may be required to work on population health surveys that include questions about mental health and wellbeing.

 

About you

  • A desire to work in a professional role that contributes to the wellbeing of Strong communication skills
  • Resilience when navigating challenging and emotional situations
  • Previous CATI experience or Outbound experience desirable
  • The willingness to work under pressure whilst maintaining high standards of performance
  • Intermediate computer literacy and knowledge of Office 365 essential, CATI software desirable
  • Exceptional work attendance and reliability

  

What we offer

  • Pay rates above industry award – rate begins at $30.04 (WFH training rate) for first 50 hours of dialling shifts and progresses to $33.60 thereafter
  • An opportunity to work with a renowned market leader in the Social Research Industry
  • A supportive, development-focused culture with ongoing mentorship

 

Key requirements

  • Must be available to work REMOTELY (see technical requirements below)
    • Preferred availability: 3 weekday evenings (early afternoon starts, through to 8:30pm AEST) and 1 weekend day shift (11:00am – 5:00pm AEST) per week
    • Depending on project requirements, our interviewers might occasionally be expected to work more than 20 hours per week across weekdays and weekends, including earlier start-times for mandatory briefings.
  • Must be an Australian Citizen, Permanent Resident or hold valid Australian working rights.
  • Must meet the technical requirements below to confidently perform the role remotely
  • Must have a suitable workspace available that meets organisational OHS standards, including an appropriate desk, chair and quiet environment to conduct phone interviews
  • Current Victorian Working with Children Check (or the ability to obtain) preferred

 

Technical Requirements

A successful applicant be required to supply their own computer, headset and other peripherals. They will log into the company’s systems with a computer that is not owned or used by a third party (including another employer).

Direct access to the network router is required at all times. The following minimum technical requirements must also be met:

Computer requirements

  • 1.5GHz 2-core processor (minimum)
  • 8GB RAM (minimum)
  • Current and updated anti-virus software
  • Internet connection: a reliable internet connection that doesn’t drop out regularly (minimum 25 Mbps download, 4 Mbps upload)  
  • Audio-compatible
  • Built-in or external camera
  • Smart phone to run Microsoft Authenticator
  • A USB/audio jack headset with over-ear design and extended mic arm is required. 

 

Windows users

  • Windows 11 OS or Windows 10 OS (Version 16299.0 or higher)

Mac users

The following OS will be compatible:

  • MacOS Sonoma – Version 14
  • MacOS Ventura – Version 13 
  • MacOS Monterey – Version 12 
  • MacOS Big Sur – Version 11 

 

The following equipment will not be suitable: 

  • Chromebook devices (including Chromeboxes and ChromeOS) 
  • Linux OSs in general (or must dual-boot a compatible OS above)  


If you are interested in these positions, please apply for immediate consideration or contact DFP Recruitment via contactcentreteam@dfp.com.au

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

 

By clicking ‘apply for immediate consideration’, you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.