The Australian Internet Usage Survey
Research areas
Attitudes +
Values
Project status
The Australian Internet Usage Survey is developed by RMIT and Swinburne University, funded by Telstra. It is part of a long-term study that has been examining Australia’s internet usage since 2016. Survey results will be used by government, business, community organisations and advocacy groups. The findings inform the development of policies, programs and services to ensure everyone can benefit from using the internet.
Partner
RMIT University and Swinburne University have contracted The Social Research Centre to conduct this survey. The project is funded by Telstra, but the results are for all Australians. This is not market research.
Aims + Outcomes
Master project template 2: Aims & outcomes
Methods
Master project template 2: methods
Insights
25%
Master project template 2: insight 1. 25% of … say that … this is a test.
20%
Master project template 2: Of those who were a part in activities, around 1 in 5 were representing their town, city or state.
1 in 10
Master project template: An upward trend in student interest in x,y,z and 1 in 10 students mentioned that this was a sample insight.
Impact
ABC
Who is hiring for those with disabilities?
ABC
Who is hiring for those with disabilities?
ABC
Who is hiring for those with disabilities?
Reports
Have you been contacted to participate?
Who participates?
We have randomly selected households across Australia to participate in the study. You must be aged 18 years or over and living in Australia to take part in the survey.
What are the benefits?
The survey provides the opportunity for you to share your experiences to help design programs to improve internet access, affordability and skills to ensure all Australians can benefit from being online.
For results to be accurate, representative, and reflective of the views of different groups in our society, we need participation from as many households as possible, especially those who do not use the internet.
How does it work?
You can complete the survey online or in paper form. To complete the survey online, scan the QR code or enter the survey link provided in the letter we mailed to you into your web browser. If you do not have access to the internet, or are otherwise unable to complete the survey online, you can wait to receive a hardcopy version of the survey by mail. You can then complete the survey on paper and return it using the reply-paid envelope provided. Submitting the survey online or in paper form indicates your consent to participate.
Resources
How do we ensure privacy is protected?
The Social Research Centre complies with the Privacy Act 1988 (Cth) and the Privacy (Market and Social Research) Code 2021; and takes reasonable steps to protect any personal information from unauthorised access, use, disclosure or loss.
The Social Research Centre’s privacy policy provides instructions for access to and correcting personal information, or making queries about privacy and personal information provided and is available at srcentre.com.au/privacy.
If you wish to obtain more specific details on RMIT University’s and Swinburne University’s Privacy Policy, please visit their websites or call their numbers to obtain a copy:
- RMIT University: rmit.edu.au/about/governance-and-management/policies/privacy; (03) 9925 1161
- Swinburne University: swinburne.edu.au/privacy; (03) 9214 5515
Get in touch
If you have any questions about your participation in the survey please call the Social Research Centre on 1800 023 040 (a free call) or email aius@srcentre.com.au.
If you have concerns about the ethical conduct of the study please contact Swinburne’s Research Ethics Officer: resethics@swin.edu.au; phone: (03) 9214 3845.
FAQs
How long will the survey take to complete?
The survey can either be completed online or in paper form (with a reply-paid envelope supplied) and should take about 15-20 minutes to complete.
How will the information be used?
The information will be used to understand how many Australians have access to the internet and how they use the internet. The results will be used by Australian governments and organisations to design programs to improve internet access, affordability and skills with the aim of ensuring all Australians can benefit from being online.
All information you provide will be treated in strict confidence. The results will only be used for research purposes. The survey has been approved by the Swinburne Human Research Ethics Committee (20248111) and RMIT University (ref: 28123). For more information please visit srcentre.com.au/aiusethics.
If you have any concerns or complaints about the survey, you may contact the Social Research Centre on 1800 023 040 (a free call) or Swinburne’s Research Ethics Officer on (03) 9214 3845 or resethics@swin.edu.au.
Is the survey compulsory?
The survey is entirely voluntary, but your participation is important to help design programs to improve internet access, affordability and skills to ensure all Australians can benefit from being online.
How did you get my address?
Your address was randomly selected from the Geocoded National Address File (G-NAF). The G-NAF is a database of all the physical addresses in Australia. The database is publicly available from contributors including the land agencies in each state and territory of Australia. You can find out more about the G-NAF at geoscape.com.au/data/g-naf.
General FAQs
