Social Research Centre

Annual Consumer Survey

Have you been contacted to participate?  

Research Areas

Attitudes +
Values

Project Status

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Intention
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Invitation
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Involvement
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Insights
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Impact

The Annual Consumer Survey, together with industry data, provides an overview of the telecommunications, radiocommunications and broadcasting sectors each financial year. They explore changes in how we connect, interact and engage with the digital environment.

Partner

Australian Communications and Media Authority

Aims + Outcomes

The ACMA annual consumer survey provides information on:

  • consumer behaviour
  • adoption of, and attitudes towards, media and communications services
  • the effectiveness of regulatory interventions.

 

The research is part of the ACMA research program, which gathers evidence that informs decisions, and ensures up to date on market developments and consumer trends.

Methods

The Annual Consumer Survey has been fielded on Life in Australia™ since 2017.

Insight

25%

Master project template 2: insight 1. 25% of … say that … this is a test.

20%

Master project template 2: Of those who were a part in activities, around 1 in 5 were representing their town, city or state.

1 in 10

Master project template: An upward trend in student interest in x,y,z and 1 in 10 students mentioned that this was a sample insight.

Impact

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A hand-painted sign on grass.
Man smiling walking down stairs with blue reflective sunglasses on.

Reports

How we watch and listen to content

How we use the internet 

Have you been contacted to participate?

Who participates?

Master project template 2: who participates. Over 13,000 interviews will be undertaken across New South Wales in the coming months.

What are the benefits?

Master project template 2: benefits.  Your experience is valuable to us. Your response to the survey will contribute to the improvement of…

How does it work?

Master project template 2: how it works. You may have received a text message from 0481075514, or a phone call from 0290608424 or 0290608425 regarding this study.

FAQs

How will the information be used?

Participation is always voluntary, but your participation is important.

Why? Because it ensures representativeness and that results can be projected to the population.

How long will the survey take to complete?

Our staff may have contacted you as part of a research survey. We are a social research company, exempt from the Australian Do Not Call Register, meaning we may call telephone numbers listed on the Do Not Call Register to conduct opinion polling and standard questionnaire-based research. We are not telemarketers, we are not selling a product and we do not provide your name or contact information to any other parties. 

 

The phone numbers we dial are either:

  • Randomly generated by computer, using known telephone exchange prefixes
  • Randomly selected from available telephone directories
  • Provided to us by our clients.

Master template test 2

Sample text goes here.

Master template test 2

Sample text goes here.

Resources

Full Analysis Report (Population Health Test)

Full Analysis Report (Population Health Test)

How do we ensure privacy is protected?

Testing 2. The Social Research Centre complies with the Australian Privacy Principles. All personal contact information such as name, email and phone number is removed from the final data. Your responses will be de-identified, held in the strictest confidence and will not be disclosed to other organisations for marketing or research purposes. The responses of everyone who participates in this survey will be combined for analysis. Please see the SRC’s Privacy Policy.

Get in touch

Contact

Master project template 2

If you would like to speak to a member of the research team, you can call the Ministry of Health hotline on 1800 620 277. The hours of operation are 9:00 am – 5:00 pm Monday to Friday to speak to somebody. At other times, leave a message and someone will call back.