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Pumpak Ralrinnak Victoria Client Lungtlinnak Hlathlainak
Hlathlainak Hmun
Ngandamnak +
Damnak
Project Dirhmun
Personal Alert Victoria (PAV) is a service for frail, older people and people with disabilities who live alone or are alone for long periods, have fallen or are at risk of falling, or have conditions that put them at risk of medical emergencies. PAV responds to calls for assistance 24/7 and includes daily monitoring to enhance clients’ confidence and facilitate independent living. It relies on nominated contacts like family, friends, or neighbours.
This research is to ascertain client satisfaction and is valuable for continued service improvement.
Hawi
Hi hlathlainak hi Mount Eliza Personal Assistance Call Service (MePACS) Zapi Hlathlainak Zung nih a tuahmi.
Tinhmi + A Chuakmi
The specific objectives of this research are as follows:
- measure clients and carers service experience and satisfaction with the PAV service in the period 1 April 2024 to 31 March 2025
- identify the reasons for satisfaction / dissatisfaction
- provide a report on the overall findings for Peninsula Health to submit to the Victorian Government Department of Health.
Lamthluan
As part of this research, the Social Research Centre will be contacting PAV service clients, PAV response service clients and clients’ contacts. Participants will respond to questions over the phone in a process that will take a maximum of 14 minutes, depending on which of the three aforementioned subgroups they belong to.
A chunglei hmuhkhawhnak
25%
Master project template 2: insight 1. 25% of ... say that ... hi cu hneksaknak a si.
20%
Master project template 2: Cawlcanghnak ah aa telmi hna lakah, 5 ah 1 hrawng cu an khua, khuapi asiloah ramkulh aiawh in an si.
10 ah 1
Master project template: X,y,z ah siangngakchia lungthawhnak a karh i siangngakchia 10 ah 1 nih mah cu zohchunh awk hmuhnak a si tiah an chim.
Impact
ABC
Pum tlamtlinglomi hna caah aho nih dah rian a lak hna?
ABC
Pum tlamtlinglomi hna caah aho nih dah rian a lak hna?
ABC
Pum tlamtlinglomi hna caah aho nih dah rian a lak hna?
Reports
Report min
A sauhmi report tlangtar cafang cu hika ah a kal lai.
Hlathlainak Report Tling
2019-20 Australia Ramlak Meikanghnak nih a chuahpimi le lungput cungah a chuahpimi thil
Hlathlainak Report Tling
2019-20 Australia Ramlak Meikanghnak nih a chuahpimi le lungput cungah a chuahpimi thil
Hlathlainak Report Tling
2019-20 Australia Ramlak Meikanghnak nih a chuahpimi le lungput cungah a chuahpimi thil
Hlathlainak Report Tling
2019-20 Australia Ramlak Meikanghnak nih a chuahpimi le lungput cungah a chuahpimi thil
I tel ve dingin pehtlaihnak an in tuah cang maw?
Ahodah aa tel?
EliClients of the MePACS service—both registered and unregistered with PAV—and their carers.
A ṭhatnak cu zeidah a si?
This survey will improve the quality of the PAV service and improve MePACS future customer service.
Zeitindah rian a ttuan?
If you are a MePACS client or their carer, you will be given a call from the Social Research Centre to be asked about the service.
Hram pawl
Zeitindah pumpak konglam kilven a si lai?
Zapi Hlathlainak Zung nih Pumpak Konglam Upadi 1988 (Cth) le Pumpak Konglam (Chawlehnak le Zapi Hlathlainak) Upadi 2021 kha a zulh; cun nawlngeihnak um loin luh khawhnak, hman khawhnak, phuan khawhnak, asiloah tlau khawhnak in pumpak konglam pawl kilven awkah aa tlakmi thil a tuah.
Social Research Centre i pumpak konglam phunglam nih pumpak konglam luh khawhnak le remh khawhnak ding caah lamhruainak a pek asiloah pumpak konglam le pumpak konglam pekmi kong he pehtlai in biahalnak tuah khawhnak ding caah lamhruainak a pek i a tanglei ah hmuh khawh a si www.srcentre.com.au/privacy.
Your personal information is subject to privacy protection, details are in our collection statement at: https://srcentre.com.au/wp-content/uploads/2025/05/3315-PAV-CSS-Privacy-Statement.pdf
Pehtlaihnak tuah
Zatlang Hlathlainak Zung
1800 023 404
FAQs
Zeitindah ka pehtlaihnak konglam na hmuh?
Your phone number was provided to us by MePACS.
Hlathlainak nih zei can dah a rauh lai?
The Learner survey takes around 14 minutes if you are a client registered with PAV, 13 minutes if you are a client unregistered with PAV and 9 minutes if you are a carer.
A tlangpi in biahalnak
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