選單
維多利亞州個人警報客戶滿意度調查
研究領域
健康 +
福利
專案狀態
Personal Alert Victoria (PAV) is a service for frail, older people and people with disabilities who live alone or are alone for long periods, have fallen or are at risk of falling, or have conditions that put them at risk of medical emergencies. PAV responds to calls for assistance 24/7 and includes daily monitoring to enhance clients’ confidence and facilitate independent living. It relies on nominated contacts like family, friends, or neighbours.
This research is to ascertain client satisfaction and is valuable for continued service improvement.
夥伴
這項研究是為了 Mount Eliza Personal Assistance Call Service (MePACS) 社會研究中心提供。
目標 + 成果
The specific objectives of this research are as follows:
- measure clients and carers service experience and satisfaction with the PAV service in the period 1 April 2024 to 31 March 2025
- identify the reasons for satisfaction / dissatisfaction
- provide a report on the overall findings for Peninsula Health to submit to the Victorian Government Department of Health.
方法
As part of this research, the Social Research Centre will be contacting PAV service clients, PAV response service clients and clients’ contacts. Participants will respond to questions over the phone in a process that will take a maximum of 14 minutes, depending on which of the three aforementioned subgroups they belong to.
洞察力
25%
掌握項目模板2：洞察1.25%的...說...這是一個測試。
20%
主項目範本 2：參加活動的人中，大約五分之一代表他們的城鎮、城市或州。
十分之一
主項目範本：學生對 x、y、z 的興趣呈上升趨勢，並且十分之一的學生提到這是一個範例見解。
影響
ABC
誰在招聘殘障人士？
ABC
誰在招聘殘障人士？
ABC
誰在招聘殘障人士？
報告
報告名稱
擴展的報告標題文字將在此處顯示。
完整分析報告
2019-20 年澳洲叢林大火的曝光及其對人們態度的影響
完整分析報告
2019-20 年澳洲叢林大火的曝光及其對人們態度的影響
完整分析報告
2019-20 年澳洲叢林大火的曝光及其對人們態度的影響
完整分析報告
2019-20 年澳洲叢林大火的曝光及其對人們態度的影響
有人聯絡您參加嗎？
誰參加？
EliClients of the MePACS service—both registered and unregistered with PAV—and their carers.
有什麼好處？
This survey will improve the quality of the PAV service and improve MePACS future customer service.
它是如何運作的？
If you are a MePACS client or their carer, you will be given a call from the Social Research Centre to be asked about the service.
我們如何確保隱私受到保護？
社會研究中心遵守 1988 年隱私法案（聯邦法案）和 2021 年隱私（市場和社會研究）法規；並採取合理措施保護任何個人資訊免於未經授權的存取、使用、揭露或遺失。
社會研究中心的隱私權政策提供了有關存取和更正個人資訊或對所提供的隱私和個人資訊提出疑問的說明，可在以下網址查閱： www.srcentre.com.au/privacy.
Your personal information is subject to privacy protection, details are in our collection statement at: https://srcentre.com.au/wp-content/uploads/2025/05/3315-PAV-CSS-Privacy-Statement.pdf
聯絡我們
社會研究中心
1800 023 404
常見問題解答
您是如何獲得我的聯絡資訊的？
Your phone number was provided to us by MePACS.
調查需要多長時間？
The Learner survey takes around 14 minutes if you are a client registered with PAV, 13 minutes if you are a client unregistered with PAV and 9 minutes if you are a carer.
一般常見問題解答
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