菜单
维多利亚州个人警报客户满意度调查
研究领域
健康 +
福利
项目状态
Personal Alert Victoria (PAV) is a service for frail, older people and people with disabilities who live alone or are alone for long periods, have fallen or are at risk of falling, or have conditions that put them at risk of medical emergencies. PAV responds to calls for assistance 24/7 and includes daily monitoring to enhance clients’ confidence and facilitate independent living. It relies on nominated contacts like family, friends, or neighbours.
This research is to ascertain client satisfaction and is valuable for continued service improvement.
伙伴
这项研究是为了 Mount Eliza Personal Assistance Call Service (MePACS) 由社会研究中心提供。
目标 + 成果
The specific objectives of this research are as follows:
- measure clients and carers service experience and satisfaction with the PAV service in the period 1 April 2024 to 31 March 2025
- identify the reasons for satisfaction / dissatisfaction
- provide a report on the overall findings for Peninsula Health to submit to the Victorian Government Department of Health.
方法
As part of this research, the Social Research Centre will be contacting PAV service clients, PAV response service clients and clients’ contacts. Participants will respond to questions over the phone in a process that will take a maximum of 14 minutes, depending on which of the three aforementioned subgroups they belong to.
洞察力
25%
掌握项目模板2：洞察1.25%的...说...这是一个测试。
20%
主项目模板 2：参加活动的人中，大约五分之一代表他们的城镇、城市或州。
十分之一
主项目模板：学生对 x、y、z 的兴趣呈上升趋势，并且十分之一的学生提到这是一个示例见解。
影响
ABC
谁在招聘残疾人？
ABC
谁在招聘残疾人？
ABC
谁在招聘残疾人？
报告
報告名稱
扩展的报告标题文本将在此处显示。
完整分析报告
2019-20 年澳大利亚丛林大火的曝光及其对人们态度的影响
完整分析报告
2019-20 年澳大利亚丛林大火的曝光及其对人们态度的影响
完整分析报告
2019-20 年澳大利亚丛林大火的曝光及其对人们态度的影响
完整分析报告
2019-20 年澳大利亚丛林大火的曝光及其对人们态度的影响
有人联系您参加吗？
谁参加？
EliClients of the MePACS service—both registered and unregistered with PAV—and their carers.
有什么好处？
This survey will improve the quality of the PAV service and improve MePACS future customer service.
它是如何工作的？
If you are a MePACS client or their carer, you will be given a call from the Social Research Centre to be asked about the service.
我们如何确保隐私受到保护？
社会研究中心遵守《1988 年隐私法案》（联邦法案）和《2021 年隐私（市场和社会研究）法规》；并采取合理措施保护任何个人信息免遭未经授权的访问、使用、披露或丢失。
社会研究中心的隐私政策提供了有关访问和更正个人信息或对所提供的隐私和个人信息提出疑问的说明，可在以下网址查阅： www.srcentre.com.au/privacy.
Your personal information is subject to privacy protection, details are in our collection statement at: https://srcentre.com.au/wp-content/uploads/2025/05/3315-PAV-CSS-Privacy-Statement.pdf
联系我们
社会研究中心
1800 023 404
常见问题解答
您是如何获得我的联系信息的？
Your phone number was provided to us by MePACS.
调查需要多长时间？
The Learner survey takes around 14 minutes if you are a client registered with PAV, 13 minutes if you are a client unregistered with PAV and 9 minutes if you are a carer.
一般常见问题解答
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