National Return to Work Survey

Client: Safe Work Australia

The National Return to Work (NRTW) survey is being conducted on behalf of Safe Work Australia.

In conjunction with workers’ compensation agencies throughout Australia, Safe Work Australia is committed to improving outcomes for people who are injured or become sick at work. The NRTW survey informs workers' compensation scheme design, processes and policies through better understanding the experiences and outcomes of injured workers and the relative influence of different parties on return to work outcomes.

The survey asks about attitudes, perceptions, expectations, experiences and outcomes related to workers’ compensation. It is conducted by telephone and takes about 25 minutes to complete.

(Please click on the headings below to reveal further information.)

The survey will start in April 2018 and will run for approximately five weeks.

People will be randomly selected to participate in the survey. This means that although you have received a letter you may still not be ’selected’ to participate in the survey. This does not mean we are not interested in your views, it simply means that your name was not randomly chosen.

The Social Research Centre may contact you to participate in the survey during the week (9.00 am to 8.30 pm) or on the weekend (11.00 am to 5.00 pm).

The Social Research Centre complies with the Privacy Act 1988 (Cth) and the Privacy (Market and Social Research) Code 2014; and takes reasonable steps to protect any personal information from unauthorised access, use, disclosure or loss. In compliance with privacy laws, your workers’ compensation agency will have only provided information about you to the Social Research Centre that is directly relevant to the research. Your personal information will only be used for the purposes of this research and de-identified when reported.

If you would like to participate, an interviewer from the Social Research Centre may call and you can complete the survey at that time, or you can arrange for an interviewer to call you at a more suitable time.

While we value your input and feedback, you do not have to take part in the survey. If you decide that you do not want to participate, please call the Social Research Centre on 1800 023 040 and simply let them know.

If you are contacted for a telephone interview you have the right to:

  • ask the interviewer to ring you back at a time that is more convenient for you
  • say ‘no’ to answering some or all of the questions, or
  • end the interview if you are unhappy with any of the questions or the interviewer’s manner.

The Social Research Centre is a fully accredited research company who use only suitably trained and qualified interviewers. Your personal information will only be used for the purposes of this research and not be disclosed to organisations beyond the scope of this project for marketing or research purposes. Once the research project is concluded, your personal information will be de-identified, aggregated and deleted as soon as is reasonably practicable.

You can access your personal information held by the Social Research Centre by contacting us on 1800 023 040. Our privacy policy is available on our website at which provides instructions for access to and correcting personal information, or making queries or complaints about privacy and personal information provided.

If you would like more information, please call the Social Research Centre on 1800 023 040 or your specific workers’ compensation agency as follows: