Customer Experience Surveys FAQs

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The Customer Experience Survey is being conducted to help inform Bolton Clarke whether clients are satisfied with the services they are receiving and, if not, what improvements can be made. The survey should take no more than 15 minutes to complete. This survey will ask questions about your opinions on services you have received from Bolton Clarke in the last 6 months, as well as questions about your health and wellbeing.
There are no right or wrong answers. All information you provide will be kept confidential and only be used for research purposes.

The Social Research Centre will be calling clients who have consented to participate in April-May 2019 to conduct the survey. Interviewers are available during the day and in the evening to conduct surveys at a time that is convenient for you.

Participating in the survey is voluntary. However, feedback from the survey will help Bolton Clarke improve services to clients and ensures Bolton Clarke is meeting the needs of clients. The feedback you provide will not affect the services you receive from Bolton Clarke in any way.

Yes, that is fine. In August 2017 RDNS and RSL Care changed their name to Bolton Clarke – the survey collects feedback on the services you have received from Bolton Clarke (or RDNS / RSL Care) over the last 6 months. If you have received services from Bolton Clarke over the last 6 months, you will be eligible to complete the survey.