Client Needs Assessment Trial

Client: Transport Accident Commission (TAC)

This research is being conducted to better understand the experience and journey of TAC clients and improve the services and supports available to people following a transport accident. To do this, we need to understand more about your health and recovery and satisfaction with the TAC.

(Please click on the headings below to reveal further information.)

The Transport Accident Commission (TAC) has contracted the Social Research Centre to conduct this survey. You may have received an invitation to complete the survey online via SMS.

The information collected in this survey will be used to better understand the experience and journey of TAC clients to improve services and supports provided to people in the future.

The survey will take around 10 minutes to complete, depending on your circumstances.

All of the information collected is completely private and confidential and used for research purposes only. No individuals will be identified, and no personal information will be provided to any other third party without your permission. Your answers will not affect your claim with the TAC in anyway.

The Social Research Centre complies with the Privacy Act 1988 (Cth) and the Privacy (Market and Social Research) Code 2014. It takes reasonable steps to protect any personal information from unauthorised access, use, disclosure or loss. In compliance with privacy laws, we have only been provided information about you that is directly relevant to the research.

If you have any questions about the survey, please call the Social Research Centre on 1800 023 040 (free call).

If you need help, or have any questions in relation to the TAC, please call 1300 654 329 or visit the TAC website www.tac.vic.gov.au/clients/working-together/TAC-client-surveys