National Survey of Community Satisfaction with Policing (NSCSP)

Client: Australia New Zealand Policing Advisory Agency (ANZPAA)

The study aims to monitor levels of satisfaction with policing services and feelings of public safety. The results of the survey are both used by policing agencies and published annually in the Report on Government Services (ROGs). The relevant section of the Report can be downloaded from the Productivity Commission website.

The National Survey of Community Satisfaction with Policing (NSCSP) is an annual survey commissioned by the Australia New Zealand Policing Advisory Agency on behalf of Australian police jurisdictions.

The Social Research Centre conducts the NSCSP at regular intervals throughout the year. Households are randomly selected each month to participate. The qualifying respondent is the person in the household aged 18 years or over, who is having the next birthday.

FAQs

Please click on the question below to reveal the answer.

The survey should take around 10 minutes to complete.

Your telephone number has been chosen at random from all possible telephone numbers in your area. We find that this is the best way to obtain a representative sample of people across Australia.

All information you provide will remain completely confidential and will not identify you in any way. Any information you provide will only be used for purposes directly related to this research. Your responses will be protected under the Commonwealth Privacy Act and the Australian Privacy Principles.

Participation is voluntary and if you agree to participate you are free to withdraw from the study at any time. If you don’t wish to participate in the research you can let the Social Research Centre know by phoning 1800 023 040 (a free call except from a mobile phone) and quoting “project number 1919”.

The Social Research Centre is a fully accredited social research company and is required to comply with applicable privacy laws and takes reasonable steps to protect any personal information from unauthorised access, use, disclosure or loss. Your personal information will not be disclosed to other organisations for marketing or research purposes. You can access your personal information held by the Social Research Centre by contacting us on 1800 023 040 (a free call except from a mobile phone). Our privacy policy is available on our website which provides instructions for access to and correcting personal information or making queries about privacy and personal information provided.

If you have any questions about your participation in this study, please contact the Social Research Centre on 1800 023 040 (a free call except from a mobile phone) and quote “project number 1919”.